Stay Connected During Winter Storm Gail

With heavy snow in the forecast for the east coast this week, we’re hard at work getting ready so we can help you stay connected, no matter what Mother Nature might throw at us.

As soon as severe storms hit the radar, preparations begin so our teams can support our customers by responding quickly to any impact the weather may have on our services. From increasing staffing and preparing generators, to ensuring our service vehicles are prepared for difficult weather conditions, you can rest assured that our teams will be ready to respond whenever they are needed.

Apps to keep you connected

One of the most effective ways customers can prepare for severe weather is by downloading our free Xfinity apps:

• Xfinity My Account: Manage your account, check for outages and report service interruptions from any mobile device. You can also access My Account online from your computer. And, make sure your contact information is current in the app, so we can text and email you weather-related updates.
• Xfinity Stream: To ensure you can still watch your favorite show or movie in the event of a power outage, download the Xfinity Stream app on your mobile devices so you can stream live TV and select On Demand content using your cellular network. Or better yet, download shows and movies in advance so you can access them even without a WiFi or cellular connection. X1 customers can also stream or download DVR content.
• Xfinity app: Remain in control of the digital devices connected to your home WiFi network – no matter the weather. Xfinity xFi customers can troubleshoot equipment, run speed tests, and as always, keep tabs on who is connected to your network and maintain parental controls.
• Xfinity Connect: Xfinity Voice customers can send and receive texts from your home telephone number, listen to your voicemail, access your Comcast.net email and more.
• Xfinity WiFi Hotspots: With millions of Xfinity WiFi hotspots in our network, the Xfinity WiFi Hotspots app makes it easy to locate business and outdoor hotspots wherever you are. Customers can also visit the hotspot finder map online.

Please note: If your power goes out, your local utility provider must restore power before Xfinity technicians can safely start work to restore services. It is possible that power could be restored to your home first, but damage to or loss of power to the Xfinity network serving your neighborhood continues to affect your services. We are committed to getting you up and running as soon as possible. If needed, our Watts On Wheels generator fleet is ready to travel to hard-hit areas.

 Stay up-and-running, Comcast Business customers

Comcast Business customers also have several options to stay connected during the storm. Business customers should use My Account for real-time updates on outages impacting your location and to enroll in outage text message notifications. For more tips and resources, click here.

We hope everyone stays safe and connected during the winter weather.