Comcast Logo
  • Facebook
  • Twitter
  • YouTube

Comcast Philadelphia & New Jersey

  • About
  • Contact
  • Careers

Almost 80% of Small and Medium Business Owners Feel Prepared for a Second Wave of COVID-19 According to Survey from Comcast Business

4 months ago

Comcast Business surveyed nearly 600 small- to mid-sized business owners to learn how they’ve managed during the pandemic. Despite 86% of respondents experiencing a decline in business revenue, most SMB owners are optimistic with their business outlook.

More specifically:

  • The majority (78%) feel prepared for a second wave of the pandemic after rethinking how they do business (46%), serve customers (50%) and collaborate and communicate (45%).
  • 87% feel more prepared for the future in general, with 79% considering themselves more tech savvy than ever.
  • One in five businesses (21%) believe they have resumed normal operations, though more than half (53%) predict it will take six months to a year and another 23% believe it will take more than a year to return to normal.

Learn more about the survey, here.

Across Pennsylvania, SMB owners reported feeling more prepared for a second wave than their counterparts nationally (87% vs 78%). PA SMB owners even reported feeling more prepared for the future in general (89% vs 87%).

Despite using the pandemic as an opportunity to learn new ways to innovate, adapt and future-proof their businesses, 65% of SMB-owners identified themselves as stressed due to the impact of COVID-19 on their business with 68% admitting to losing at least one hour of sleep per night. In addition to these personal stressors affecting SMB owners, the survey also revealed that small and mid-size businesses are:

  • Fast-tracking new technologies: Without the pandemic, nearly one-third of companies (31%) admitted they would have never implemented the technologies they did – with 23% projecting it would have taken them one to three years to realize such changes. In turn, many businesses are now more agile and advanced than ever before, providing them greater opportunity for more efficient and streamlined operations.
  • Teaching themselves how to adapt: When asked about the resources they relied on to adapt to the “new normal,” 43% of SMB owners turned to no one, 29% depended on business partners and 22% relied upon industry peers. Though many technology companies introduced free solutions and offerings for small businesses, 82% did not take advantage of such opportunities. While these SMB owners are being inventive, they are not taking full advantage of the available resources, experts and services that can help them navigate the current environment, rethink their strategies, and eliminate unnecessary expenses.

Over the past six months, small and mid-size businesses have shown a willingness and ability to be agile enough to not just bounce back. Comcast Business is committed to being a partner and resource to these businesses as they continue to bounce forward from the pandemic. Learn how Comcast Business has helped Pennsylvania businesses like STAT Medical Transport and Nick’s Roast Beef, or New Jersey-based Center for Family Services, navigate challenges since March with Business Internet, WiFi Pro, VoiceEdge and Business TV solutions.

Filed Under: Comcast Business
Tagged With: 2020, Business Services, Comcast Business, COVID-19, National, New Jersey, Pennsylvania, SMB Survey

Get E-mail Alerts

Community Investment

Comcast NBCUniversal Partners with Today Show and American Movie Classics to Deliver Presents, Holiday Fun to Students at the Shane Victorino Nicetown Boys and Girls Club Lift Zone

1 month ago

More than 70 students who have been receiving virtual school instruction at the Shane Victorino Nicetown Boys & Girls Club (B&GC) participated in a … Read More...

Customer Experience

A Look Back at 2020: Our Year in Review

4 weeks ago

Across the company and here in the Greater Philadelphia Area, every year we invest in our network, our products, and the communities where we live and work. … Read More...

Comcast Business

Almost 80% of Small and Medium Business Owners Feel Prepared for a Second Wave of COVID-19 According to Survey from Comcast Business

4 months ago

Comcast Business surveyed nearly 600 small- to mid-sized business owners to learn how they’ve managed during the pandemic. Despite 86% of respondents … Read More...

Events

A member of the armed forces holds an American flag.

A Veterans Day Special Salute – 200 American Flags Retired

1 year ago

Comcast is committed to supporting veterans and the broader military community – both inside the company and out. One example is our Veterans Network Employee … Read More...

Terms of Service. Privacy Policy. Cal. Civ. Code §1798.135: Do Not Sell My Info. Copyright © 2021 Comcast Corporation. All rights reserved.

Comcast Logo