Living on the east coast, we know how unpredictable the weather can be – no matter the season. That’s why we want to help you stay connected so you are ready for whatever Mother Nature throws your way, especially in the event severe weather impacts commercial power.
As soon as severe storms hit the radar, preparations begin so our teams can support our customers by responding quickly to any impact the weather may have on our services. From increasing staffing and preparing generators, to ensuring our service vehicles are prepared for difficult weather conditions, you can rest assured that our teams will be ready to respond whenever they are needed.
How Can You Prepare?
An easy way for customers to stay connected during a severe weather event is to download our free Xfinity apps, which allow you to check for outages, manage your account, stay entertained and much more.
- Xfinity My Account – Get updates on outages, report service interruptions, and see when service is expected to be restored.
- Xfinity Stream – Xfinity TV or Internet customers can download select shows and movies, so you always have something to watch during an outage or when you’re not at home.
- Xfinity WiFi Hotspots – Xfinity Internet customers can access millions of Xfinity WiFi hotspots nationwide.
- Xfinity Mobile – Xfinity Mobile customers can easily adjust data plan at any time. Plus, you can turn your mobile phone into a personal hotspot if you need to connect multiple devices to the Internet and don’t have WiFi. Data rates apply.
Please note: If your power goes out, your local utility provider must restore power before Xfinity technicians can safely start work to restore services. It is possible that power could be restored to your home first, but damage to or loss of power to the Xfinity network serving your neighborhood continues to affect your services. We are committed to getting you up and running as soon as possible. If needed, our Watts On Wheels generator fleet is ready to travel to hard-hit areas.
Stay up-and-running, Comcast Business customers
Comcast Business customers also have several options to stay connected during the storm. Business customers should use My Account for real-time updates on outages impacting your location and to enroll in outage text message notifications. For more tips and resources, click here.
Device-charging stations
In the event of severe weather, Comcast, NBC10 and Telemundo62 will join forces to activate device-charging stations, offering area residents who are impacted by extended power outages the ability to recharge their devices at Xfinity retail store locations in the region. As power outages occur, stores will become active Plug In, Power Up sites to assist viewers in need. This is a free service; all residents are welcome to Plug In, Power Up at participating locations during regular business hours. For a list of store locations, click here. Note that store hours may be impacted by the storm as well.
For more information on our storm response and tips for staying connected, visit www.xfinity.com/response.
We hope everyone stays safe and connected during severe weather events.
