In our last “The Digital Experience” post, we highlighted the Xfinity MyAccount app, which is a one-stop-shop customers can use to control all aspects of their account, right from the palm of their hand.
Another way we’re giving customers more control is Xfinity xFi, a new and personalized WiFi experience.
We live in a world where more things are connected than ever; we are inseparable from our mobile devices, and homes are rapidly becoming full of smart appliances and gadgets. However, while our homes are smarter, WiFi has not kept pace… until now.
Through a simple, digital dashboard customers can use Xfinity xFi to set up their home WiFi network, find their password, see what devices are connected, troubleshoot issues and set parental controls. We’re recently rolled out additional family-friendly xFi features including:
- Timed Pause: with xFi, parents can pause devices for a set amount of time – 30 minutes, one hour, or two hours
- Safer Searching: xFi includes simple parental controls that include search settings for Google, Bing, and YouTube
- Notification Center: xFi customers get real-time notifications about activity on their WiFi network so when their children have friends over and a new tablet or phone logs, the parent receives a text message and can decide whether to allow connectivity and even set parental controls remotely
Since launching in May 2017, the overall number of xFi users has increased an average of 32 percent every month and the “pause device” feature has become the most popular, with users tapping “pause” close to five million times, most often between the hours of 6:00 p.m. and 9:00 p.m.
This type of visibility and control over one of the most important technologies in your home is truly unique. The xFi experience can be controlled via a mobile app (iOS and Android), website and on the TV with the X1 voice remote – meaning you can stay in control whether you’re at home or on-the-go.
xFi is now available to more than 10 million Xfinity Internet customers with a compatible Xfinity WiFi device, and comes at no extra cost.