Comcast’s Summer Storm Response

A powerful storm system swept across Greater Philadelphia and New Jersey Thursday night, bringing damaging winds, heavy rain and hail. Widespread power outages are impacting thousands of residents while utility providers work to restore those areas.

Keeping Customers Connected During Storms

At Comcast, our teams work year-round to maintain and fortify our network against weather-related disruptions. This includes inspecting and reinforcing infrastructure, increasing staffing, pre-staging backup generators and equipment, fortifying network facilities, and collaborating closely with power companies and local and state emergency personnel to address urgent and ongoing needs.

When severe weather strikes, our proactive monitoring and reporting capabilities allows us to respond as quickly as possible to impacts.

Our Restoration Process

Following storm-related outages, local power must first be restored before Xfinity or Comcast Business Internet, video or phone services can begin working again. If your home or business has electricity but not service, it’s possible the commercial electrical utilities that power our local network have not yet been restored. To confirm, Comcast recommends restarting or resetting devices, including modems and TV boxes.

Impacted residents are welcome to visit our local Xfinity Stores to charge devices. Our fast, convenient WiFi hotspots are also available throughout our coverage areas to support affected communities. These hotspots are free to Xfinity Mobile and Comcast Business Mobile customers and eligible Xfinity Internet, Comcast Business Internet and Internet Essentials customers. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted.

Our Dedicated Team

From technicians braving the roads to restore service, to customer care representatives providing support, our Comcast teams’ commitment ensures customers stay connected when it matters most​. As we face the unpredictable summer season, Comcast remains steadfast in supporting our communities and delivering reliable service. For resources and updates, visit xfinity.com/response and business.comcast.com/storm-ready for more.