In this digital age, we know that customers want to simplify their busy schedules and do business with us when it’s most convenient. At Comcast, we’re responding to that need by giving you more options to control your devices and reach out when you want, wherever you want and through the platform of your preference.
One way we’re making that possible that is through Xfinity My Account. Whether using the mobile app, web portal, or through Xfinity X1, My Account allows you to control all aspects of your account.
Through My Account you can easily view and manage your account information, share or change your WiFi password, check on the status of equipment in your home, pay your bill, troubleshoot issues, view and/or cancel upcoming service appointments, schedule time for a representative to call you back and much more.
One of the most popular ways to use the My Account app is for troubleshooting. Need to reboot your set top box or modem? No need to make a call or crawl behind the TV. Just open My Account, choose the device you want and hit restart. Within five minutes your device will be fully rebooted.
You can also use My Account to access TechETA and see exactly when your technician is “en route” or “arriving” for a scheduled appointment – you can even view a photo of your technician, so you know exactly who to expect at your door.
Worried you missed a payment? Simply say “My Account” into your voice remote to check the status of your bill and even submit a payment.
More than 12 million customers are using My Account to control their accounts on their terms. Give it a test drive today and let us know what you think!