We have heard from our employees and customers that some residents of Fairmount have concerns with the work that Comcast is doing to proactively inspect all of its 2,900 miles of aerial cable lines throughout the City of Philadelphia.

Please rest assured that we are simply taking actions to repair, replace or remove damaged or inactive Comcast lines. Most of this work is seamless to customers and residents, and many have seen unsightly wires disappear from their streets.  We are removing deteriorated wires as well as wires to homes we no longer service. In addition to the aesthetic enhancements, the proactive improvements provide greater performance reliability in the network, resulting in a better customer experience.   

We are nearing completion of this work and for the most part, it has been well-received. Throughout the project, we have pre-notified customers at least 48 hours in advance of doing the work with a door hanger with a special number to call with concerns/questions, etc. Though we notify residents that they may need a utility box installed, the vast majority of homes do not need one. These boxes are routinely used by Comcast and other providers on new installations. For this project, we are using utility boxes for homes with multiple outlets in the house to protect the equipment and ensure reliability, and to organize the lines and improve the aesthetics of multiple lines converging in one place.

Any residents with concerns can call 1-877-331-4093 or email comcast_phila@comcast.com and we will address them individually.