The shift to all things virtual has made a reliable network that much more critical. At Comcast, we have built our network and a team of dedicated technicians to provide flexibility and reliability so we can quickly respond to spikes or shifts in usage – keeping customers connected regardless of what’s happening around them. We also built this fiber network to be redundant, meaning if a primary fiber route is damaged, the system smartly and automatically switches over to a parallel route, avoiding interruptions.
However, we know that outages due to destruction caused by severe weather will happen from time to time. As customers ourselves, we know how frustrating that can be. That’s why we work so hard to prepare for severe weather events.
Hear from some of our local network technicians about their storm preparations:
It all starts with monitoring the weather and preparing our systems and teams ahead of time so we can respond quickly to any impact to our service. From increasing staffing and positioning generators to ensuring our service vehicles are prepared for challenging conditions, you can rest assured that our teams are ready to respond wherever they are needed – as areas become safe and accessible for work.
Following a storm, we coordinate closely with power companies and local and state emergency workers to identify impacted areas. If commercial power is down, your local utility provider must restore services first. Then, our teams work around the clock until services are fully restored for all our customers.
How Can You Prepare?
An easy way for customers to stay connected during a severe weather event is to download our free Xfinity apps, which allow you to check for outages, manage your account, stay entertained and much more.
- Xfinity My Account – Get updates on outages, report service interruptions, and see when service is expected to be restored.
- Xfinity Stream – Xfinity TV or Internet customers can download select shows and movies, so you always have something to watch during an outage or when you’re not at home.
- Xfinity WiFi Hotspots – Xfinity Internet customers can access millions of Xfinity WiFi hotspots nationwide.
- Xfinity Mobile – Xfinity Mobile customers can easily adjust data plan at any time. Plus, you can turn your mobile phone into a personal hotspot if you need to connect multiple devices to the Internet and don’t have WiFi. Data rates apply.
Additionally, we’ve teamed up with NBC10 Philadelphia and Telemundo62 to activate device-charging stations, offering area residents who are impacted by extended power outages the ability to recharge their devices at Xfinity retail store locations in the region. As power outages occur, stores will become active Plug In, Power Up sites to assist residents in need. This is a free service; all are welcome to Plug In, Power Up at participating locations during regular business hours. For a list of store locations, hours and directions, click here.
For more information on our storm response and tips for staying connected, visit www.xfinity.com/response.
