Shaun Davis, a Comcast technician based out of New Castle, Del., has a nickname given to him from friends and family, “Mr. Comcast.” He’s been a fulfillment technician for six years—and doesn’t miss a chance to share his Comcast pride or product knowledge. His passion is contagious.
Shaun is also passionate about Breast Cancer Awareness. Like most people, he knows many touched by the disease and was looking for a way to show support to our customers who might be impacted this October for Breast Cancer Awareness Month. He brought an idea to his manager, Andy Stevens.
“We all have family and friends that suffer from breast cancer,” wrote Shaun in an email to Andy. “Our customers may too, or they may be dealing with it themselves. We can show we care when we enter their homes wearing something as a sign of support.”
Andy shared Shaun’s email with his fellow Tech Ops leadership team who shared it with leadership from the regions’ Women’s Network Employee Resource Group (WONET), and the two groups partnered to bring Shaun’s idea to life. WONET sponsored the purchase of awareness bracelets for all Fulfillment Technicians from GreaterGood, a nonprofit fundraising group. The funds raised from the bracelets will go towards providing mammograms to those in need.
“Shaun had a great idea that WONET was thrilled to support and bring to life,” said Jennifer Bilotta, Regional Vice President, Communications, Freedom Region and Executive Champion for WONET. “One in eight women are touched by breast cancer. As Techs wear the bracelets in thousands of homes throughout our community during the month, we will be showing our support for both our customers and fellow employees.”
Shaun visited technician “huddle” meetings just one week after sharing his idea to deliver the awareness bands. The response has been overwhelming.
“Each meeting I visit people are sharing their personal stories,” said Shaun. “If we make just one customer feel our support, then I’m happy.”
When Shaun isn’t serving customers in the Freedom Region, he enjoys playing sports with his five children, riding his Harley Davidson and playing pool. Kudos to Shaun for consistently going above and beyond to improve the customer and the employee experience!
